Contact us

How long we take

We aim to reply within 2 business days. Anything about a charge — a payment you do not recognise, a double charge, a subscription you meant to cancel — is answered first.

What to include

You will get a useful answer faster if the first email already has these. None of them are required.

• The email address on your Wyndralore account.
• For anything about money: the order code, or the date and amount charged.
• For something that broke: what you were doing, and what you saw instead. A screenshot is worth more than a description.

A few things you can do without writing in

• Cancel a subscription — do it yourself from your account page. No email, no retention screen.
• Refunds and cancellations — the rules are written out in the refund policy.
• An unfamiliar charge — card statements show WHOP*WYNDRALORE. That is us.

Creators and partnerships

Same inbox. Tell us where your audience is and what you make — we will reply with the actual numbers rather than a pitch deck.